Delivery information
DIYSmith delivers to UK addresses only. Standard delivery costs £4.99 and is free on orders of £50 or more; Express delivery costs £6.99. Orders placed before 1pm, Monday to Friday, are dispatched the same working day. Standard delivery arrives 2-3 working days after dispatch and Express arrives the next working day after dispatch. Large and heavy items are collection only, free from our Manchester store.
Delivery options and costs
| Service | Cost | Dispatch | Delivery time |
|---|---|---|---|
| Standard | £4.99 | Same working day if ordered before 1pm Mon-Fri | 2-3 working days after dispatch |
| Standard on orders of £50 or more | Free | Same working day if ordered before 1pm Mon-Fri | 2-3 working days after dispatch |
| Express | £6.99 | Same working day if ordered before 1pm Mon-Fri | Next working day after dispatch |
| Click & collect (Manchester) | Free | Not posted | Usually ready the next working day |
All prices include VAT. You choose your delivery option at checkout, where the cost is shown before you pay.
Collection only items (large and heavy)
Some items are too large or too heavy to send by post or parcel courier. This includes long lengths such as timber, mouldings, pipe, trunking and trims over about 120cm, bulky items such as kitchen units, worktops, bath screens, ladders and trellis, and heavy items such as bagged cement, aggregates and other goods over about 30kg. These items are marked Collection only on the product page, in search results and in your basket.
- Collection only items cannot be delivered. At checkout choose Pick up.
- Collect free of charge from DIYSmith, Unit 2, 50 Derby Street, Manchester M8 8HF.
- Orders are usually ready to collect the next working day. Please wait for our ready for collection email before you travel.
- Bring your order number, a suitable vehicle and, for heavy items, someone to help you load.
- If your basket has a collection only item, the whole order is collected together.
- If you cannot collect within 14 days of our ready email, contact us and we will help.
Dispatch cut-off and working days
- Orders placed before 1pm, Monday to Friday, are dispatched the same working day.
- Orders placed after 1pm, or at the weekend, are dispatched the next working day.
- We do not dispatch on Saturdays, Sundays or UK bank holidays.
- Working days are Monday to Friday, excluding UK bank holidays.
Example delivery timelines
| You order | We dispatch | Standard arrives | Express arrives |
|---|---|---|---|
| Monday, 11am | Monday | Wednesday or Thursday | Tuesday |
| Monday, 3pm | Tuesday | Thursday or Friday | Wednesday |
| Friday, 2pm | Monday | Wednesday or Thursday | Tuesday |
| Saturday or Sunday | Monday | Wednesday or Thursday | Tuesday |
Timelines assume no UK bank holiday falls in the period. A bank holiday moves dispatch and delivery on by one working day.
Where we deliver
We deliver to mainland Great Britain and Northern Ireland. Some Scottish Highlands and Islands postcodes may take longer. We do not deliver to the Isle of Man, the Channel Islands or outside the UK.
Age-restricted items
We do not sell knives, bladed items, axes, corrosive products (such as caustic soda and some drain unblockers), lighters or butane refills to anyone under 18, or aerosol spray paints to anyone under 16. You confirm your age before these items can be added to your basket. We or our courier may ask for photo ID on delivery or collection, and we cancel and refund the order if age cannot be confirmed.
Tracking your order
We email you when your order is dispatched, with a tracking link where the courier provides one. If you have not received a dispatch email, check your junk or spam folder, then contact us with your order number.
Missed deliveries
If you are out when the courier calls, they will usually leave a card or send a message explaining how to rearrange delivery or collect your parcel. Please follow their instructions promptly. If a parcel is returned to us after failed delivery attempts, contact us and we will arrange to send it again.
Late, damaged or missing items
- Damaged parcel: if the packaging is badly damaged, note this when you sign, or refuse the parcel if you can. Email us as soon as possible with your order number and photos of the parcel and items.
- Missing items: check whether your order was sent in more than one parcel, then email us with your order number.
- Late order: if your order has not arrived within the times above, email us with your order number and we will check with the courier.
Email support@diysmith.co.uk for any delivery question. Damaged or faulty items are covered by our returns policy.